Refund policy

At Aveon Blue, we want you to feel confident in your purchase. We offer a clear and fair return and refund policy for both subscription and non-subscription orders.

60-Day Money-Back Guarantee (Subscribers Only)

If you are enrolled in a monthly subscription, you are eligible for our 60-day money-back guarantee.

  • You may request a refund within 60 days of receiving your first subscription order
  • The guarantee applies for any reason
  • One opened container is eligible under this policy
  • This guarantee applies only to the first subscription order

To request a refund, please contact us at support@aveonblue.ae before returning any product.

⚠️ Returns sent without prior approval will not be accepted.

30-Day Return Policy (Non-Subscribers)

We offer a 30-day return window for all non-subscription purchases, starting from the date your order is delivered.

Eligibility for Returns:

  • Item must be unused
  • Item must be in original packaging
  • Proof of purchase is required

To initiate a return, contact us at support@aveonblue.ae.
Once approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
  • Shipping fees are non-refundable

Return Address

The return address will be shared after your return request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 48 hours of delivery at support@aveonblue.ae, and we will resolve the issue promptly at no additional cost.

Exchanges

To exchange an item:

  1. Return the original product after approval
  2. Place a new order

We may provide a discount code for your replacement purchase.

Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection within 3–5 business days
  • If approved, the refund will be issued to your original payment method
  • Refunds are processed within 5–10 business days

Please note that your bank or payment provider may take additional time to reflect the refund.

Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products (except under the 60-day subscription guarantee)
  • Items returned without prior approval

Need Help?

If you have any questions about returns or refunds, feel free to contact us:

📧 Email: support@aveonblue.ae
📞 Whatsapp: +971 50 391 5364