Returns
60-Day Money-Back Guarantee (Subscribers Only)
If you are enrolled in a monthly subscription with Aveon Blue, you are covered by our 60-day money-back guarantee.
This means:
- You may request a refund within 60 days
- The guarantee applies for any reason
- One opened container is acceptable under this guarantee
Refunds under this policy apply only to the first subscription order. Returns sent without prior approval will not be accepted.
30-Day Return Policy (Non-Subscribers)
We offer a 30-day return window for all non-subscription purchases, starting from the day you receive your order.
To be eligible for a return:
- The product must be unused
- The product must be in its original packaging
- Proof of purchase is required
To initiate a return, please contact us at:
support@aveonblue.ae
Once your request is approved, we will send you the return instructions.
⚠️ Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately at support@aveonblue.ae, and we’ll resolve the issue promptly.
Exchanges
The fastest way to receive a different item is to:
- Return the original product
- Place a new order once your return is approved
We will provide a discount code for your replacement purchase.
Refund Processing
Once your return is received and inspected:
- We will notify you of the approval status
- Approved refunds are issued to the original payment method
- Refunds are processed within 10 business days
- Your bank may require additional time to post the funds
If more than 15 business days have passed since approval, contact us at:
support@aveonblue.ae